Terms & Conditions for Luna Stockists
ORDERING
To ensure your order is roasted to order and shipped by Thursday, please place orders before 6 pm PST on the Sunday for the coming production week. We roast Tuesday/Wednesday and ship out wholesale orders on Thursdays.
We roast to order, and with that in mind, once an invoice is paid, we will be able to complete the order and dispatch. You place an order, then a confirmation email will follow with your order details along with an invoice to pay. You can leave a cc on file when you pay your first invoice, so going forward, future orders will be paid automatically. Once we've roasted, packed, and shipped out your order, you'll receive tracking information in a shipment email. Invoices for tax purposes become available once we have fulfilled your order. You will be able to access them inside your account.
As we roast to order, refunds or cancellations are not possible once we begin production.
Please contact us with any questions at hello@enjoylunacoffee.com
MINIMUM ORDER
Our minimum order for stockists is $300CAD ($250USD) - This works out to around 24 x 250g bags.
SHIPPING
Greater Vancouver Area - We'll either be delivering your order ourselves on Friday/ Saturday, or we'll be shipping with Fedex Ground.
Canada/ USA - We've negotiated rates for Luna with FedEx and DHL (for Canada-wide and USA respectively).
The rates you see upon checkout are approximate. We split the cost 50/50 between you and us.*
*Please expect the shipping rate to be adjusted upon issue of invoice to match the 50% agreement.
International - For countries other than Canada and the United States, Shipping is via DHL & the shipping quote will be determined upon issue of invoice, matching carrier costs.
TAXES, TARIFFS AND CUSTOMS DUTY
Any import duties, tariffs and taxes are the sole responsibility of the customer as we will send DDU (duty unpaid).
Arrangements can be made to ship DDP (Delivered duty paid) on a per order basis and the invoice will be adjusted to reflect relevant costs accordingly. If you wish to go this route, please let us know in the order note space upon checkout.
We cannot be held responsible for any additional incurred duties if an order is sent DDU.
Unfortunately, we cannot guarantee anything or give any precise information on custom charge as it will be decided by the local customs office, and that is something out of our control.
You will be able to find out your country's import regulation usually by visiting the government's official website.
USA: https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info
In some cases, you may be asked to submit documents related to the shipment. These documents must be submitted directly to DHL or another courier.
We look forward to roasting for you!